T-Mobile Is Starting To Sound Like A Terrible Place To Work

You’d think that working for one of America’s largest carriers would be amazing, right? Turns out that isn’t the case, according to T-Mobile employees who have shared their experiences with PhoneArena. In the report, employees revealed that T-Mobile is ripping off customers by charging them for things they don’t need and, in some cases, denying employees lunch.

T-Mobile’s alleged deceptive practices

According to one of the employees, T-Mobile stores are apparently ripping customers off by bundling the price of phone insurance and accessories with the price of the phone. This implies that T-Mobile is silently charging more for things that the customer might not want to buy. However, T-Mobile comes across as “generous” because the carrier makes it look like they’re giving those things away for “free.”

If you thought that this only happened at third-party retailers, think again. T-Mobile employees have attempted to escalate the situation to their higher-ups, but despite being reassured that they would look into the matter, nothing has been done.

No lunch breaks

In addition to these alleged deceptive selling practices, T-Mobile treats its employees poorly. Another story involved how some stores with limited resources do not allow employees to leave for lunch. This is because these stores require employees to be available throughout their shifts.

T-Mobile has also actively discouraged employees from speaking out about incidents they deem unfair. This is not the first time we’ve heard about disgruntled employees at T-Mobile. Recently, there was a story about how T-Mobile is forcing employees to push the T-Life app onto customers.

However, customers don’t want to use the app due to its poor design and usability. As if that wasn’t bad enough, higher-ups are forcing employees to write detailed reports explaining why customers refuse to use the app.

For a carrier that once prided itself on being the Un-carrier, T-Mobile is starting to look a lot like the competition it used to bash on. That being said, these are anecdotal reports. It would be difficult to confirm if these incidents and practices are happening at every T-Mobile’s branch. If they are, it’s uncertain that the carrier will do something to change the situation.

There have been reports of other companies, such as Amazon, mistreating and underpaying their workers. However, Amazon’s lights are still on at the end of the day without any real repercussions. So, don’t be surprised if T-Mobile gets away with it too.