T-Mobile Changes Course On Price Transparency
When you see a product advertised online, you assume that the advertised price is the price you’re paying. However, sometimes, that isn’t always the case. Sometimes, the price does not include taxes or other fees. This is annoying. Unfortunately, this is something T-Mobile customers will have to get used to as the carrier is introducing new plans that do not have taxes or fees included in their advertised price, it seems.
Hidden taxes and fees
What does this mean? This means that whatever plans T-Mobile advertises right now do not include taxes in the price. What you end up paying at the end of the day could be more. Note that this doesn’t mean that T-Mobile is doing away with taxes or fees. They’re simply choosing not to include them in the advertised price.
Like most businesses in the US, taxes are factored into prices. Before, what you see is what you pay. But now, T-Mobile customers will have to whip out their calculators to decide if a plan is worth it after taxes and fees.
Some of you might be thinking, but that’s okay. T-Mobile has a price lock, right? That means you can just stick with your current plan. That doesn’t seem to be the case, either. Some T-Mobile customers have seen their current plans updated with new prices. This is despite the fact that it was advertised as being price-locked “forever.”
No rolling back to older plans
To make things worse, customers will have a harder time going back to an older plan. A T-Mobile employee on Reddit has revealed that customers who want to activate older plans like Go5G or Go5G Plus in stores will not be able to do so. T-Mobile is apparently telling employees that they are not eligible for compensation/commission if they activate those plans.
This is because the carrier wants to push its new Experience plans and force customers to pay taxes and fees that were included in premium rate plans. This isn’t to say these plans are gone. However, given that they no longer give retail store employees a commission, it doesn’t really incentivize them to activate those plans for you. So, unless you have a connection at T-Mobile, the chances of you getting a store employee to do it for you are close to zero.
