Google Voice Adds Call Delegation For Enterprise

The first update for Google Voice in quite some time is enterprise call delegation.

Admins can “assign delegates to handle other users’ calls.” This is for executives, busy professionals, and their support staff.

“Allowing designated individuals to handle calls on behalf of executives frees up executives’ time while ensuring important communications are addressed promptly, ultimately boosting productivity for both executives and their support staff.”
“If configured by your admin, you’ll be notified via email if you have been assigned a delegate and what actions they can take on your behalf.”

With this update, delegates can:

Answer calls on the delegator’s behalf
Place calls on the delegator’s behalf, including transferring the call to the delegator once connected
Transfer calls selectively to the delegator
Listen to voicemail messages and view voicemail transcripts

A future update will let delegates access call and voicemail history, as well as manage inboxes.

This has been a top feature request for Workspace customers with a Google Voice Standard or Premier subscription. Google Voice call delegation is rolling out over the coming weeks.