Summary
- Some T-Mobile customers are finding unexpected charges on their recent bills for promotional lines that were supposed to be free.
- Customer support responses have varied, with some agents issuing credits and calling it an error, while another claimed a customer wasn’t eligible for the offered promotion.
- Many customers who participated in the free line promo did not experience incorrect billing, but affected users should check their bills and contact support if needed.
Within the last month and some change, T-Mobile hiked prices and started nickel and diming us with “regulatory” fees, and people are understandably outraged. But to make matters worse, some customers are seeing a spike in their monthly bills that the carrier didn’t announce in recent weeks — one that we’re hoping is happening in error.
Related
A number of T-Mobile customers on Reddit have spotted a charge on their bills for lines that were supposed to be free (via Android Authority). At least two of the users who claim to be affected have contacted support and received a refund, so it might be a good idea to check your bill to make sure you’re not overpaying this month — especially if you took advantage of T-Mobile’s recent promos that offered a free line of service.
Customer support seems to be sending mixed signals
One of the Redditors says they were charged full price for a new line and billed an additional sum for making a mid-cycle change to their account, even though all they did was take T-Mobile up on its offer for a free line. This person claims that they were given a credit to offset the unexpected charges upon contacting T-Mobile support, and that the representative they spoke with claimed that the error should be resolved by the next billing cycle.
Another person who was charged unexpectedly for a free line says that the customer service agent they spoke with claimed that their account wasn’t eligible for the free line they added, even though they were offered the line through their T-Life app. The affected customers appear to have taken advantage of the promotion described in the following article:
Related
It’s worth noting that the majority of people responding to the Reddit thread linked above say that their bill came through as expected this month. Some of these customers claim to have taken advantage of the free line promo without being billed any extra, so it seems this isn’t a problem for everyone who signed up.
